Right of withdrawal

The right of withdrawal is regulated by law and the customer-consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a VAT reference ) has the right to withdraw from the purchase contract for any reason.
To exercise this right, the customer must send to SIRT500 Sagl a communication a info@ sirt500.comwithin 14 working days from the delivery date of the goods.
Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal
The right of withdrawal is however subject to the following conditions:
1) The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment);
2) To limit damage to the original packaging, we recommend, when possible, to put it in a second box (avoid in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product);
3) The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
4) The transport costs for returning the goods are charged to the customer-consumer;
5) The costs incurred for the collection of cash on delivery payments will not be reimbursed to the customer-consumer;
6) Return management costs incurred by SIRT500 Saglwill be charged to the customer-consumer in the lump sum of € 10.00 € per item returned and for the number of deliveries.
 
SIRT500 Sagl does not respond in any way for damage or theft / loss of goods returned by uninsured shipments. Under no circumstances will cash on delivery or carriage forward parcels be collected.
 
Return of goods
The product must be returned to SIRT500 Saglwithin 14 days of receiving the return authorization sent by email from SIRT500 Sagltogether with the authorization form received. Without prejudice to any restoration costs for ascertained damage to the original packaging, SIRT500 Saglwill refund the customer the full amount already paid for the product or through the cancellation procedure of the amount charged to the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the refund (IBAN Code).
 
When the right of withdrawal lapses
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where SIRT500 Saglfinds:
1) Even partial use of the property;
2) The lack of the external packaging and / or the original internal packaging;
3). The absence of integral elements of the product;
4) .Damage of the product for reasons other than its transport
In the cases mentioned above, SIRT500 Saglwill return the purchased good to the sender, charging the shipping costs to the same.